Frequently Asked Questions

If you have any questions, this page is designed to help you get them answered. Below you’ll find a database of FAQs about a wide variety of topics, including payments, shipping, online ordering and more.

If you can’t find what you’re looking for, please contact us.

ORDERING ONLINE

Important information related to the CoVid-19

Can I order from the country that I am resident in?

How do I place an order?

How do I know if you have received and shipped my order?

Can I modify an existing order?

Can I re-order a previous order?

How do I cancel my order?

PRICING & PAYMENT

How can I pay for my order?

What name will be shown in my credit card/bank statement?

What type of currency and payment do you accept?

Can I pay with Paypal?

Can I pay by cheque?

Can I pay using money orders?

Do you accept Cash on Delivery?

Can I get a discount?

SHIPPING & DELIVERY

When will I receive my order?

Are postage costs included in the price of products?

Can I track my parcel?

How discrete is your packaging?

When will you ship my order?

Do you ship to my country?

What are the shipping costs?

Do you send to P.O. Box addresses?

Do you deliver to post offices or distribution centres?

What company do you ship with?

Will my parcel be checked by customs?

Do I need to sign for delivery?

Can I redirect my order once it has been shipped?

What if I have not received my order?

PRODUCT INFORMATION

Are your products legal in my country?

Are cannabis / marijuana seeds legal to grow? If not why do you sell them?

Product packaging

How do I germinate my seeds?

My seeds haven't germinated - what shall I do?

I never received any freebies..

Are your free seeds old/unwanted stock?

How long can cannabis seeds be stored for?

How should I store cannabis seeds?

Hermaphroditism..

Male plants from feminised seeds..

The product I want is out of stock on your website.  What should I do?

I want to list my strain on your website

PRIVACY & SECURITY

Why do you need my personal information?

Who can see my personal details?

Is shipping discreet?

RETURNS

Can I get a refund?

My order was incomplete..

One of the items was damaged..

WEBSITE ISSUES

The website is not working

Why do you need my personal information?

Who can see my personal details?

MY ACCOUNT

How can I create my ASC account?

Can I update my details?

Do I need an account?

How do I delete my account?

How do I retrieve my password?

I can't log in..

ADVERTISING, AFFILIATES & MARKETING

You’d like to write for us, or contribute other content?

Can I advertise on your website?

Can you send me free stickers/grinders etc?

What do I need to become an affiliate?

How do I sign up for an affiliate account?

How much commission will I earn?

How do I know I will be paid for my referral?

How and when can I get paid?

CONTACT

In which languages ​​can I email you?

Why am I not getting a response to my email?

What do you do with a question or complaint regarding your company?